Technical Support Engineer
Job Summary
To support customer onboarding and platform adoption, the remote Technical Support Engineer will manage implementation sessions, assist with network configurations, and troubleshoot technical challenges during a 3-month contract position.
Key responsibilities
- Lead customer onboarding and activation sessions, collaborating with IT teams for platform integration
- Assist with the implementation of virtual machine-based solutions and guide customers through technical requirements
- Troubleshoot onboarding challenges and coordinate issue resolution with internal teams as needed
Required qualifications
- 2+ years of experience in networking, technical support, or a related technology-focused role
- Working knowledge of networking fundamentals including TCP/IP, DNS, and firewall policies
- Understanding of cybersecurity concepts such as CVEs and software hardening practices
- Experience communicating technical concepts and conducting training sessions or demos
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or equivalent experience
Complete Job Description
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