Technical Support Engineer
Job Summary
Working remotely in a full-time capacity, the Technical Support Engineer will provide rapid, high-quality assistance to customers managing critical events, troubleshooting technical issues across a wide-ranging platform, and ensuring seamless execution of live sessions.
Key responsibilities
- Manage real-time customer interactions through live chat and ticketing, maintaining high satisfaction targets
- Investigate and reproduce product issues, collaborating closely with Engineering to resolve complex technical challenges
- Document findings and contribute to support documentation and workflows to enhance team capabilities
Required qualifications
- Hands-on experience in technical support, application support, implementation, QA, IT, or event technology
- Strong troubleshooting skills with the ability to analyze and isolate root causes under time pressure
- Familiarity with configurable systems and a curiosity about how technology works
- Ability to manage multiple real-time interactions while maintaining accuracy and clarity in communication
- A technical education or background in computer science is advantageous but not mandatory
Complete Job Description
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