Technical Support Engineer
Job Summary
To launch a career in corporate cybersecurity, active-duty military service members approved for the DoD SkillBridge program will participate in a full-time, remote, 12-week on-the-job training as a Technical Support Engineer Fellow, focusing on troubleshooting the Axonius platform, managing customer tickets, and creating technical documentation.
Key responsibilities
- Analyze, diagnose, and resolve complex technical incidents across the Axonius platform
- Manage a live customer ticket queue in Zendesk, ensuring efficient case ownership from initial report to resolution
- Create and maintain internal and external knowledge base articles to enhance team knowledge and reduce recurring issues
Required qualifications
- Active-duty military service member approved for the DoD SkillBridge program within the final 180 days of service
- Operational background in military IT, communications, cyber operations, or a related technical domain
- Working knowledge of networking fundamentals such as TCP/IP, routing, and firewall rules
- Proven ability to document and communicate technical issues to both technical and non-technical audiences
Complete Job Description
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