Technical Support Engineer
Job Summary
As a remote Technical Support Engineer specializing in Deliverability, the full-time position will manage complex technical issues, serve as an escalation point for support teams, and collaborate with Engineering and Product teams to enhance customer experience through internal tools and data insights.
Key responsibilities:
- Become a subject matter expert on the Iterable platform and develop internal tools to support customer-facing teams
- Provide direct technical support for high-complexity issues and assist in advanced investigations
- Analyze support trends to improve tooling and reduce manual work while documenting findings for the knowledge base
Required qualifications:
- 1-3 years of experience in a technical support engineering role or similar
- Proficiency in scripting or programming languages
- Strong understanding of APIs and experience with debugging tools such as Postman
- Familiarity with front-end web technologies (HTML, JavaScript, CSS)
- Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts
Complete Job Description
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