Technical Support Engineer
Job Summary
Ensuring the reliability and performance of deployed systems, the full-time Technical Support Engineer will troubleshoot complex hardware and software issues across networking, edge devices, and cloud-connected components, working hybridly from New York City or remotely within the Eastern Time Zone.
Key responsibilities
- Own end-to-end technical troubleshooting and field diagnostics across networking and system integrations
- Identify root causes of system and network issues, driving resolution and proactive risk mitigation
- Maintain reliable and scalable network and infrastructure environments across cloud and hybrid deployments
Required qualifications
- 1-3 years in technical support, system engineering, or IT operations roles with experience in TCP/IP, DNS, and network connectivity
- Bachelor's degree in Computer Science, Networking, Systems Engineering, or related field
- Demonstrated ability to troubleshoot under pressure with urgency and precision
- Strong analytical and documentation skills
Complete Job Description
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