Technical Support Engineer
Job Summary
To support an established organization in the networking and technology services industry, the remote Technical Support Engineer will manage customer onboarding and activation sessions, assist with platform integrations, and troubleshoot technical challenges throughout a 3-month contract position.
Key responsibilities
- Lead customer onboarding and activation sessions, collaborating with customer IT teams for platform deployment and configuration
- Assist with the implementation of virtual machine-based collectors and telemetry solutions within customer networks
- Guide customers through technical requirements and support cloud-to-cloud API integrations and platform migrations
Required qualifications
- 2+ years of experience in networking, technical support, or a related technology-focused role
- Working knowledge of networking fundamentals including TCP/IP, DNS, firewall policies, and virtual machine deployment
- Understanding of cybersecurity concepts such as CVEs and software hardening practices
- Experience in communicating technical concepts and conducting training sessions or implementation meetings
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or equivalent professional experience
Complete Job Description
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