Technical Support Engineer
Job Summary
Providing exceptional post-sales support, the fully remote Technical Support Engineer will resolve technical issues, collaborate with stakeholders, and improve processes while maintaining a strong understanding of the company's product line.
Key responsibilities:
- Deliver post-sales break-fix support and collaborate with internal teams to resolve technical issues
- Provide customer service related to infrastructure design, deployment, and optimization
- Create and update knowledge base content to accurately position solutions and replicate customer issues in a lab environment
Required qualifications:
- Proven experience in customer-facing roles as a Technical Support Engineer or Systems Engineer
- Strong knowledge of Unix Systems, virtualization technologies, scripting, and API integrations
- Bachelor's Degree (or equivalent) in Computer Engineering, Computer Science, or related field
- Experience in network security and detailed technical experience with security appliances
- Familiarity with FreeBSD and knowledge of PostgreSQL
Complete Job Description
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