Technical Support Engineer
Job Summary
Working remotely on a full-time basis, the Technical Support Engineer will manage customer issues from initial symptoms to resolution while collaborating with internal stakeholders and ensuring a high-quality support experience.
Key responsibilities
- Respond to 10-12 customer tickets daily via Zendesk, adhering to quality standards
- Troubleshoot customer issues using internal tools and escalate to Engineering or Partnership teams as needed
- Collaborate on projects to improve internal and external processes and assist with customer escalations
Required qualifications
- 2+ years of experience in a customer-facing role
- 6+ months of experience with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python)
- Familiarity with ticketing systems (e.g., Zendesk, Jira) and data visualization tools (e.g., Mode)
- Genuine interest in providing exceptional customer support
- Based in the Pacific Time Zone (PST/PDT)
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,147 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
