Technical Support Engineer
Job Summary
To support a global team, the full-time Technical Support Engineer will take ownership of customer-impacting incidents on a cloud-commerce platform, managing tickets end-to-end primarily through the service desk while working remotely.
Key responsibilities
- Provide guidance to customers by answering how-to questions and recommending best practices for product functionality and configuration
- Investigate reported technical issues, perform troubleshooting, and determine effective solutions and root causes
- Collaborate with developers, account managers, and product teams to ensure timely resolution of reported issues
Required qualifications
- Bachelor's in Computer Science or related Engineering and 3+ years in support engineering
- Strong Linux system administration experience (CentOS/RHEL)
- Hands-on network configuration/troubleshooting skills with solid TCP/IP knowledge
- Experience with PostgreSQL/MySQL/Oracle and strong SQL skills
- Familiarity with APIs and integrations (REST, SOAP, JSON, XML, XML-RPC) and authentication standards (OAuth, SAML)
Complete Job Description
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