Technical Support Engineer
Job Summary
Providing technical support and consultation to customers, the full-time Technical Support Engineer will troubleshoot and resolve technical issues related to API integrations and systems while working remotely on a four-day work week that includes one weekend day.
Key responsibilities
- Handle technical inquiries across multiple channels, ensuring high standards for responsiveness and ticket hygiene
- Troubleshoot and resolve customer inquiries related to API integrations, systems issues, and multi-product workflows
- Document technical processes and provide meaningful product feedback to enhance customer experience
Required qualifications
- 2+ years of technical support experience within a SaaS environment
- Practical experience with REST and GraphQL API requests, including troubleshooting integrations
- Experience in a web-based environment, including HTTP, SSL, and basic networking
- Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby
- Demonstrated ability to work autonomously and make sound decisions without direct supervision
Complete Job Description
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