Technical Support Engineer
Job Summary
Working remotely on a full-time basis, the Technical Support Engineer will provide technical support and consultation to customers, focusing on troubleshooting and resolving technical queries while maintaining high standards of responsiveness and customer satisfaction.
Key responsibilities
- Handle technical inquiries across multiple channels, ensuring timely and effective responses
- Troubleshoot and diagnose issues related to API integrations, network security, and multi-product workflows
- Document workflows and provide clear handover notes to maintain continuity across shifts
Required qualifications
- 2+ years of technical support experience in a SaaS environment, preferably in automation
- Practical experience with REST and GraphQL API requests and troubleshooting integrations
- Familiarity with modern programming languages such as Python, TypeScript, or Ruby
- Experience handling inbound technical customer requests through various channels
- Strong ability to communicate complex technical concepts to diverse stakeholders
Complete Job Description
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