Technical Support Engineer
Job Summary
Working remotely, the full-time Technical Support Engineer will troubleshoot complex technical issues for BloodHound Enterprise customers, managing support cases from initial response to resolution while collaborating with Technical Account Managers and Product teams.
Key responsibilities
- Own technical support cases, ensuring timely responses and keeping customers informed throughout the investigation process
- Methodically investigate issues, gathering context, interpreting logs, and troubleshooting across SaaS and on-premises deployments
- Collaborate with customers and internal teams to identify environmental dependencies and escalate issues to Product and Engineering as needed
Required qualifications
- Four or more years of technical support experience with hands-on troubleshooting and customer communication
- Strong understanding of enterprise IT environments and general security principles
- Working knowledge of networking concepts and experience interpreting logs and error messages
- Familiarity with PowerShell and Python scripts, with a willingness to develop these skills on the job
- Authorization to work and reside in the United States; no immigration sponsorship available
Complete Job Description
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