Technical Support Engineer
Job Summary
Providing top-notch support for a high-performance shipping solution, the full-time Technical Support Engineer will assist clients with configurations, troubleshoot technical issues, and collaborate with integration engineers in a remote environment.
Key Responsibilities
- Support current software by working with a team of Support Techs and Integration Engineers
- Assist clients with configurations, daily shipping tasks, and troubleshooting technical issues
- Test and deploy software updates while following up with clients to ensure issues are resolved
Required Qualifications
- Bachelor's Degree in computer science, information systems, information technology, or equivalent experience
- Coding experience or ability to learn languages such as C#, Angular, VBScript, or JavaScript
- Basic understanding of SQL database queries
- Basic Windows computer and server administration skills
- Willingness to adapt to an evolving work environment and manage multiple support issues simultaneously
Complete Job Description
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