Technical Support Engineer
Job Summary
Delivering exceptional customer experiences, the full-time Technical Support Engineer will troubleshoot complex technical issues and maintain clear communication with customers and internal teams while working remotely.
Key responsibilities:
- Troubleshoot and resolve technical issues in dynamic customer environments
- Collaborate with Software and Hardware Engineering teams to diagnose and implement solutions
- Track customer cases meticulously and provide timely workarounds and resolutions
Required qualifications:
- Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or a related field
- Minimum 10 years of experience in technical support roles
- Proficient in networking protocols such as BGP, OSPF, VxLAN, and data center technologies
- Significant experience in DevOps, Network Operations, or Network Engineering
- Hands-on experience with diverse Network Operating Systems (NOS) such as IOS, IOS-XR, EOS, and Junos
Complete Job Description
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