Technical Support Engineer
Job Summary
Seeking a Technical Support Engineer based in Canada, this full-time remote position will manage customer support interactions via email and live chat, triage support tickets, and collaborate with Product and Customer Success teams to enhance customer experience.
Key responsibilities
- Triage and resolve a variety of support tickets while providing excellent customer service
- Conduct regular touch points with Product and Customer Success teams to improve processes
- Assist customers in onboarding and troubleshooting to help them achieve their business goals
Required qualifications
- Experience in a technical support or customer-facing role
- Familiarity with live channel support and basic programming concepts (e.g., API, variables, loops)
- Ability to work rotating weekend support coverage
- Previous experience with SaaS companies or understanding of technical platforms
- Strong self-starter attitude and motivation to learn and grow
Complete Job Description
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