Technical Support Engineer
Job Summary
To drive fast and accurate resolution of complex customer issues, the contract-to-hire L2 Technical Support Engineer will troubleshoot technical problems, manage escalated cases, and collaborate with cross-functional teams in a remote-first work environment.
Key responsibilities
- Serve as the primary escalation point for complex issues from frontline support, owning investigation through resolution
- Troubleshoot technical problems across platform functionality, integrations, APIs, and system behavior
- Communicate findings and timelines to internal stakeholders and customer-facing teams while managing a queue of escalations
Required qualifications
- 2-5+ years in Technical Support, Support Engineering, or a similar customer-facing technical role
- Strong analytical and troubleshooting skills with the ability to read application code
- Experience working with APIs (REST), webhooks, and tools such as Postman or curl
- Ability to interpret logs and system data to drive accurate diagnosis
- Experience with ticketing or case management systems like DevRev, Zendesk, or Jira
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,387 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
