Technical Support Engineer

Job Summary

Providing advanced technical support for the IP/MPLS core network, the full-time Technical Support Engineer III will implement, commission, and troubleshoot network infrastructure while collaborating with engineering teams and vendors in a remote environment.

Key responsibilities

• Implement, commission, and validate new technologies and network architectures to ensure reliable and supportable solutions
• Provide advanced technical support for network commissioning, implementation, and lifecycle activities, addressing complex engineering initiatives
• Diagnose and resolve complex technical challenges related to network infrastructure, collaborating with vendor support teams as needed

Required qualifications

• Minimum of five years of service-provider networking or advanced network engineering experience, with strong knowledge of IP/MPLS routing and switching
• Degree in Computer Science, Engineering, Telecommunications, or equivalent practical experience
• Advanced working knowledge of service-provider IP/MPLS networking and experience with routing, MPLS transport, and related technologies
• Direct hands-on experience with engineering and troubleshooting carrier-class service-provider networks, preferably with Nokia and Juniper platforms
• Experience with network software lifecycle management and familiarity with Linux-based systems and server environments