Technical Support Engineer
Job Summary
Seeking a full-time Technical Support Engineer for the Resware product, this role will independently manage technical support cases from triage through resolution, perform installations and upgrades, and provide proactive support to customers in a remote environment.
Key responsibilities
- Own technical support cases end to end, prioritizing a mixed queue of standard and urgent work
- Diagnose application, service, and integration failures, and lead remote troubleshooting sessions with customer IT teams
- Plan and execute installations, upgrades, and migrations, ensuring customer environments are validated and tested
Required qualifications
- 5+ years of experience providing technical support for Windows-based enterprise-level software
- Experience with IIS setup, .NET framework troubleshooting, and Microsoft SQL query capabilities
- Proven track record of collaboration across business units such as Product Management and Engineering
- Bachelor's degree or equivalent experience in Computer Science or a related field
- Willingness to assist as a team player and availability for after-hours work
Complete Job Description
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