Technical Support Engineer
Job Summary
Supporting a growing cloud and embedded integration platform, the full-time remote Technical Support Engineer will manage customer inquiries, troubleshoot complex API issues, and collaborate with cross-functional teams to enhance product development.
Key responsibilities
- Respond to customer support requests via email, ticketing systems, and video calls, ensuring timely and clear communication
- Triage and resolve technical issues related to APIs, connectors, and data pipelines, partnering with Engineering for root cause analysis
- Create and maintain knowledge base articles and documentation to improve internal processes and customer support efficiency
Required qualifications
- 3+ years of experience in technical support, data engineering, DevOps, QA, or a related field
- Hands-on experience with RESTful APIs and GraphQL, including authentication and error handling
- Proficiency in API testing tools such as Postman or cURL
- Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts
- Demonstrated use of AI tools for troubleshooting or workflow automation
Complete Job Description
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