Technical Support Engineer
Job Summary
Providing remote technical support for DIVA's content management products, the full-time Technical Support Engineer will diagnose and resolve customer issues, manage case lifecycles, and collaborate with engineering and professional services teams to ensure seamless service delivery.
Key Responsibilities
- Diagnose and resolve technical issues related to the DIVA platform, including archive and restore operations
- Manage customer support cases from initial contact through resolution, ensuring clear communication and adherence to SLAs
- Participate in an on-call rotation to provide support for urgent customer issues outside standard business hours
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent experience
- 3-5+ years of technical support experience in a B2B software or media technology environment
- Experience troubleshooting software applications across Windows and Linux operating systems
- Solid understanding of networking fundamentals and protocols relevant to media technology
- Familiarity with APIs, databases, and media workflows, along with experience using Salesforce and Jira
Complete Job Description
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