Technical Support Engineer
Job Summary
Working fully remote, the Technical Support Engineer will conduct tier 1, 2, and 3 support and analysis, ensuring the quality and functionality of the software suite while collaborating with internal teams and clients.
Key responsibilities
- Support clients and internal teams by managing requests and ensuring timely resolutions
- Facilitate discussions to understand client workflows and maintain support SLAs
- Log issues in tracking systems, create documentation, and provide after-hours support as needed
Required qualifications
- Associate's degree in a technology-related field or at least 1 year of relevant work experience
- Experience with customer-focused situations and web/cloud-based applications
- Proficiency in troubleshooting HL7 messaging and Business Intelligence issues
- Knowledge of standard support processes, including SQL queries and customer support methodologies
- Time management skills to effectively meet business demands
Complete Job Description
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