Technical Support Engineer
Job Summary
Joining a dynamic engineering team, the full-time remote Technical Support Engineer will investigate customer issues, manage configurations, and support enterprise clients through onboarding and integrations, acting as a crucial link between customers and the engineering team.
Key responsibilities
- Investigate and resolve customer reports related to notification emails and documents, escalating issues to engineering with clear context
- Set up and maintain customer configurations, including naming conventions and distribution lists
- Support enterprise customers through onboarding and integrations with their document management systems, collaborating with their IT teams
Required qualifications
- Hands-on experience in technical support, support engineering, or similar roles
- Strong troubleshooting skills with the ability to analyze logs and data
- Working knowledge of one or more programming languages and SQL
- Understanding of email delivery basics, including bounces and suppression lists
- Experience with CSV and spreadsheet data management
Complete Job Description
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