Technical Support Engineer
Job Summary
Passionate about customer success, the full-time remote Technical Support Engineer will provide exceptional technical support to clients, manage deployment issues, and ensure customers maximize the value of their investment in Salt's security solutions.
Key responsibilities:
- Deliver best-in-class technical support to customers through various communication channels
- Assist customers in managing deployment issues and understanding Salt Dashboard alerts
- Perform troubleshooting and root cause analysis to resolve customer problems efficiently
Required qualifications:
- 1+ years of technical support experience, preferably with an enterprise SaaS provider
- 1+ years of DevOps or Linux Sys Admin experience
- Experience with help-request tracking and reporting tools (ticketing system)
- Understanding of HTTP protocol details and familiarity with Postman
- Some experience with AWS/Azure/GCP, K8, Docker, or similar containerization technologies
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,823 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
