Technical Support Engineer

Job Summary

To ensure a reliable and seamless customer experience, the contract-to-hire L2 Technical Support Engineer will drive fast, accurate resolution of complex customer issues while collaborating with frontline support, engineering, product, and operations teams, with potential for conversion to full-time after 3-6 months.

Key responsibilities

• Serve as the primary escalation point for complex issues from frontline support, owning investigation through resolution
• Troubleshoot technical problems across platform functionality, integrations, APIs, and system behavior
• Communicate findings, timelines, and next steps to internal stakeholders and customer-facing teams

Required qualifications

• 2-5+ years in Technical Support, Support Engineering, or a similar customer-facing technical role
• Strong analytical and troubleshooting skills, with the ability to read application code
• Experience working with APIs (REST), webhooks, and tools such as Postman or curl
• Ability to interpret logs and system data for accurate diagnosis
• Experience with ticketing or case management systems (e.g., DevRev, Zendesk, Jira)