Technical Support Engineer
Job Summary
To enhance customer support in the healthcare technology sector, the full-time Product Engineer, Support will investigate and diagnose technical issues, deliver exceptional customer experiences, and improve documentation and processes while working remotely within the Eastern Time Zone.
Key responsibilities
- Investigate and diagnose technical issues by tracing problems through logs and services
- Deliver a great customer experience by adjusting communication based on the audience and providing timely, accurate responses
- Improve documentation, tooling, and processes by writing clear documentation and building small tools to enhance workflow
Required qualifications
- Experience in a technical support or customer-facing role with a strong engineering background
- Proficiency in Python and the ability to read and debug code
- Comfortable working in fast-paced startup environments
- Strong problem-solving skills with a focus on complex technical issues
- Clear communication skills, able to explain technical concepts to non-technical audiences
Complete Job Description
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