Technical Support Engineer II
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Job Summary
Delivering advanced technical support to customers, the full-time Technical Support Engineer II will resolve complex issues related to product installation and functionality while working remotely and collaborating with internal Engineering teams.
Key responsibilities
- Diagnose and troubleshoot escalated issues, performing root cause analysis and driving resolution
- Provide moderate application guidance and level II customer support for assigned products
- Contribute to training content and assist junior technical support team members as a point of escalation
Required qualifications
- 2-5 years of experience in mainframe systems programming or advanced technical support roles
- Bachelor's degree in computer science, Engineering, or a related field, or equivalent professional experience
- Strong understanding of IBM Security Guardium and Multi-Factor Authentication solutions
- Experience with troubleshooting and configuring z/OS applications and related environments
- Advanced English communication skills for interfacing with global teams and enterprise clients
Complete Job Description
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