Technical Support Engineering Manager
Job Summary
Leading a team of Technical Support Engineers in a full-time remote capacity, the Technical Support Engineering Manager will oversee daily operations, mentor staff on technical troubleshooting, and drive improvements in customer service and operational performance.
Key responsibilities
- Lead, coach, and develop a team of 9 Technical Support Engineers to enhance technical depth and customer impact
- Own SLA performance and develop AI-assisted triage processes to improve customer experience
- Collaborate with cross-functional teams to ensure effective resolution of technical escalations and maintain a consistent customer experience
Required qualifications
- 2-3 years of people management experience in a technical support or engineering function
- Proven ability to handle technical issues, including log analysis and integration failures
- Experience with AI tooling in a support context is strongly preferred
- Background in supporting sensor-based hardware or regulated products is a plus
- Strong cross-functional collaboration skills and clear communication style
Complete Job Description
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