Technical Support Expert

Job Summary

To support a growing enterprise client base, the full-time Technical Support Expert will resolve complex technical issues across various Toast products while managing inbound case traffic remotely.

Key responsibilities

• Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration issues for enterprise customers
• Diagnose and resolve issues involving Toast and third-party systems, escalating when necessary
• Manage a mix of inbound case traffic across phone, chat, and email, ensuring timely updates and resolution

Required qualifications

• 2-4 years of experience in a Technical Support role focused on customer satisfaction
• Ability to quickly learn and apply knowledge of Toast's product suite across various technical issues
• Solid understanding of software, hardware, and network interactions
• Experience managing multichannel support (phone, chat, email)
• Good organizational skills with the ability to communicate effectively with diverse audiences