Technical Support Help Desk Representative

Job Summary

As a full-time remote Technical Support Help Desk Representative, the successful candidate will serve as a primary contact for customer technical issues, investigating and resolving incidents while documenting processes and enhancing product knowledge across various platforms.

Key responsibilities

• Responding to inbound technical support inquiries via phone, email, chat, and other channels
• Investigating, troubleshooting, and documenting customer technical issues while maintaining ownership of assigned cases
• Educating customers on product use and best practices to enhance their experience and support effective product utilization

Required qualifications

• Associate degree from an accredited college or university, or equivalent combination of education and relevant experience
• 2+ years of related customer service, technical support, or help desk experience
• Experience communicating with customers through various support channels
• Basic knowledge of computer hardware, database structures, and networks
• Working knowledge of Microsoft Windows operating systems