Technical Support Manager

Job Summary

Leading day-to-day billing operations and rate analytics support for energy sector clients, the full-time remote Technical Support Manager will manage client interactions, oversee billing accuracy, and collaborate with internal teams to resolve issues and enhance operational processes.

Key responsibilities

• Maintain and lead daily billing tasks across multiple customers, ensuring smooth functioning of billing products
• Work directly with clients to resolve complex technical issues, meet SLAs, and troubleshoot API issues
• Manage and deliver month-end reports to clients, ensuring accuracy and on-time delivery

Required qualifications

• 5+ years in technical support, customer operations, or technical account management in a client-facing role
• Experience in the energy or utility industry with knowledge of utility rate structures and billing processes
• Hands-on technical skills, including SQL for data investigation and troubleshooting REST APIs
• Experience managing client-facing projects, including scope, timelines, and change requests
• Availability for a daily 6:00 a.m. ET workflow check and participation in a weekend on-call rotation