Technical Support NOC
Job Summary
Providing technical support to customers in the APAC region, the full-time Technical Support NOC will troubleshoot issues, manage incidents, and ensure customer satisfaction in a remote environment.
Key responsibilities
- Troubleshoot and resolve technical issues for customers across various platforms
- Manage incidents and escalate complex problems to appropriate teams
- Ensure timely communication and follow-up with customers regarding their support requests
Required qualifications
- Experience in a technical support or NOC role
- Familiarity with networking concepts and troubleshooting methodologies
- Knowledge of monitoring tools and ticketing systems
- Ability to work independently in a remote setting
- Availability to work flexible hours to accommodate APAC time zones
Complete Job Description
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