Technical Support Representative
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Job Summary
Providing exceptional customer support, the full-time hourly Technical Support Representative Tier 1 will troubleshoot technical issues and assist customers via phone, chat, and email, while accurately documenting interactions in Salesforce.
Key responsibilities
- Process high-volume customer requests through email, chat, and phone while maintaining a positive customer experience
- Document all customer interactions thoroughly in the CRM system (Salesforce) and manage open case lists
- Research technical issues and provide appropriate solutions, ensuring effective communication with customers and internal staff
Required qualifications
- High school diploma or GED
- Experience in a call center environment, preferably with direct end-user customer interaction
- Technical experience with Microsoft Office Suite, Google Suite, and various internet browsers
- Familiarity with operating systems including Windows, Mac, and mobile devices
- Proven ability to handle challenging customer interactions professionally and document issues in a CRM
Complete Job Description
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