Technical Support Representative
Job Summary
Providing exceptional customer service in a fast-paced environment, the remote Technical Support Representative will manage inbound and outbound communications, troubleshoot technical issues, and assist clients with high-speed internet services.
Key responsibilities
- Deliver first-level technical assistance for consumers, addressing various inquiries and issues
- Resolve technical problems related to internet connectivity and performance, ensuring a positive customer experience
- Manage trouble ticket systems for user issues and complete work assignments within expected time frames
Required qualifications
- Must be over 18 years of age
- High school diploma or equivalent preferred
- Comfortable using desktop computer systems and familiarity with operating systems and software
- Proven oral and written communication skills
- Ability to work independently and effectively multitask
Complete Job Description
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