Technical Support Representative
Job Summary
Joining the Gateway Support team, the full-time Technical Support Representative will provide first-line technical support to businesses using payment processing technology, handling inbound calls, troubleshooting issues, and documenting customer interactions in a remote environment.
Key responsibilities
- Handle inbound technical support calls from merchants and business clients
- Diagnose and troubleshoot payment gateway, software, and hardware issues
- Document customer interactions and collaborate with team leads for escalations
Required qualifications
- 1+ years of technical support, help desk, call center, or customer service experience
- Basic troubleshooting experience with software, hardware, or technical systems
- Ability to explain technical concepts to non-technical individuals
- Strong customer service and problem-solving skills
- Ability to multitask across phone conversations, documentation, and team communications
Complete Job Description
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