Technical Support Representative
Job Summary
Enthusiastic individuals will find a remote entry-level opportunity as a Technical Support Representative, responsible for managing technical support inquiries, maintaining customer satisfaction, and supporting sales and QA teams in a fast-paced environment.
Key responsibilities
- Receiving and directing technical support calls and emails from customers
- Managing support case details in the case tracking system while prioritizing incoming cases
- Providing support for the sales team and assisting with various marketing tasks
Required qualifications
- Bachelor's degree or equivalent combination of education and experience
- Experience with phone and email support
- Familiarity with Salesforce and SaaS technology
- Flexibility to work a schedule aligned with the Asia Pacific region when required
- Experience in giving presentations or training
Complete Job Description
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