Technical Support Representative
Job Summary
Providing essential support to veterinary practices, the full-time Technical Support Representative will troubleshoot Keystone PACS installations and connectivity issues while delivering prompt and friendly assistance remotely.
Key responsibilities
- Respond to client support requests via phone, email, and ticketing system, resolving issues efficiently
- Troubleshoot software, network, and connectivity issues affecting imaging workflows
- Install, configure, and maintain client systems, ensuring data integrity and security through updates and backups
Required qualifications
- 2+ years of technical support, help desk, or IT experience, preferably in software customer support
- Strong troubleshooting skills in Windows environments and networking (TCP/IP, DNS, firewalls)
- Experience with a ticketing system for issue tracking
- Ability to communicate clearly and patiently with non-technical users
- Demonstrated ownership and follow-through in high-pressure situations
Complete Job Description
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