Technical Support Representative
Job Summary
Providing exceptional technical support in a fully remote environment, the full-time Technical Support Representative will troubleshoot Windows PCs, networking issues, and proprietary software while guiding customers through solutions with professionalism and confidence.
Key responsibilities
- Deliver friendly, professional technical support via phone and remote tools
- Troubleshoot Windows PCs, networking issues, and Uniguest software
- Collaborate with teammates to resolve complex issues and enhance customer experience
Required qualifications
- Experience troubleshooting Windows PCs and common hardware issues
- Working knowledge of networking concepts, including routers and IP addressing
- High school diploma or equivalent required; Associate degree in IT or related field is a plus
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred
- Experience using CRM systems and remote support tools
Complete Job Description
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