Technical Support Representative
Job Summary
Working remotely during night shifts, the full-time Technical Support Representative will deliver exceptional customer experiences by troubleshooting hardware, software, and networking issues while utilizing modern tools and AI to enhance service efficiency.
Key responsibilities
- Troubleshoot customer issues across various systems, identifying root causes and driving resolution
- Document customer interactions and resolutions accurately to ensure a high-quality support experience
- Leverage AI tools to streamline workflows and improve response quality while managing multiple requests in a fast-paced environment
Required qualifications
- 2+ years of customer service experience, preferably in technical support or a help desk environment
- Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and networking knowledge preferred
- Advanced English fluency required (spoken and written)
- Ability to work remotely in Ukraine during US business hours (12:00pm-4:00am Monday through Friday)
- Curiosity and enthusiasm for learning new technologies
Complete Job Description
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