Technical Support Representative
Job Summary
To provide exceptional customer service in a fast-paced environment, the remote Technical Support Representative will manage inbound and outbound communications, troubleshoot technical issues related to high-speed internet services, and ensure a seamless customer experience.
Key Responsibilities
- Provide first-level technical assistance for consumers, addressing inquiries and resolving issues related to internet connectivity and performance
- Utilize web-based tools to troubleshoot and manage trouble tickets for user issues effectively
- Deliver excellent customer service by resolving technical problems on the first call whenever possible
Required Qualifications
- Must be over 18 years of age
- High School Diploma or equivalent preferred
- Comfortable with desktop computer systems and familiarity with operating systems and software
- Proven ability to work independently and manage multiple tasks effectively
- Strong oral and written communication skills
Complete Job Description
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