Technical Support Representative
Job Summary
Providing exceptional technical support in a fully remote environment, the full-time Technical Support Representative will troubleshoot Windows PCs, networking issues, and proprietary software while guiding customers to successful resolutions.
Key responsibilities
- Deliver friendly, professional technical support via phone and remote tools
- Troubleshoot technical problems and collaborate with teammates to resolve complex issues
- Create a positive customer experience with every interaction
Required qualifications
- Experience troubleshooting Windows PCs and common hardware issues
- Working knowledge of networking concepts, including routers and IP addressing
- Strong communication skills to explain technical concepts to users of all experience levels
- High school diploma or equivalent required; an Associate degree in Information Technology is a plus
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred
Complete Job Description
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