Technical Support Representative
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Job Summary
Empowering architecture, engineering, and construction professionals, the full-time remote Technical Support Representative will diagnose technical challenges, share product best practices, and enhance user experiences through omnichannel support.
Key Responsibilities
- Partner with customers via phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise
- Provide users with actionable tips, tutorials, and workflows to boost their confidence and productivity with Trimble products
- Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows
Required Qualifications
- Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat)
- Strong technical aptitude with modern computer systems and collaborative software tools
- Ability to translate technical concepts into simple language for clear communication
- Resourceful troubleshooting and problem-solving abilities with organized case documentation habits
- Familiarity with ticketing platforms or remote support tools is a plus
Complete Job Description
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