Technical Support Representative
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing exceptional customer service, the full-time Technical Support Representative will assist customers with technical challenges via email and phone, ensuring a positive experience while managing inquiries and resolving issues remotely.
Key responsibilities
- Engage with customers in a friendly and professional manner to build rapport and address technical issues
- Respond to approximately 25 email requests and 10 phone requests daily, ensuring timely resolution of customer inquiries
- Document customer interactions and troubleshooting steps accurately for each case across multiple communication channels
Required qualifications
- Bachelor's Degree or equivalent experience in a customer solution environment
- 2 years of experience supporting customers via chat, email, and phone
- Technical proficiency with computer systems, software, and Google Suite
- Experience managing account and subscription-related inquiries
- Ability to maintain composure and professionalism during high-pressure situations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
