Technical Support Representative
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
As a full-time Technical Support Representative, this remote position will manage customer technical issues through chat-based support, primarily troubleshooting POS systems and retail hardware while collaborating with various teams to enhance the customer experience.
Key responsibilities
- Provide technical support to customers through live chat, addressing issues escalated from AI-powered support
- Troubleshoot POS systems and retail hardware, guiding customers through technical solutions
- Maintain accurate records of customer interactions and contribute to improvements in support processes
Required qualifications
- 2+ years of experience in customer-facing support, technical support, or retail operations, preferably in a technology-driven environment
- Experience troubleshooting Point of Sale (POS) systems and related hardware
- Excellent written English communication skills for clear technical explanations
- Structured and analytical approach to troubleshooting and problem-solving
- Availability to work weekends following the initial training period
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,773 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
