Technical Support Representative

Job Summary

To support a dynamic team, the full-time Front Line Support Representative will provide first-touch technical support to IT professionals globally, resolving issues and offering guidance while working in a hybrid model from Raleigh, NC.

Key responsibilities

• Provide industry-leading customer service and respond to inquiries within one hour
• Conduct remote sessions to assist customers with troubleshooting and configuration of supported platforms
• Collaborate with internal partners to ensure timely resolution of non-technical issues

Required qualifications

• 4+ years of experience in a customer service role; no prior IT experience required
• Basic knowledge of Windows computing, email, and common Internet browsers
• Familiarity with Microsoft environments, networking, SQL, and storage devices is a plus
• Ability to communicate complex ideas effectively, both written and spoken
• Strong customer service skills with a focus on problem-solving and time management