Technical Support Representative
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Job Summary
Providing exceptional customer support, the full-time hourly Technical Support Representative Tier 1 will troubleshoot technical issues and assist customers via phone, chat, or email while documenting interactions in Salesforce.
Key responsibilities
- Process high volumes of email, chat, and phone requests efficiently
- Document customer interactions accurately in the CRM system
- Deliver a superior customer experience by maintaining a positive and empathetic communication style
Required qualifications
- High school diploma or GED
- Experience in a call center environment working directly with end-user customers preferred
- Technical experience with Internet navigation and applications such as Microsoft Office Suite and Google Suite
- Proven customer service skills, especially in handling technical issues
- Experience documenting customer issues in a CRM like Salesforce
Complete Job Description
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