Technical Support Representative
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing exceptional customer support, the full-time hourly Technical Support Representative Tier 1 will troubleshoot and resolve technical issues for customers via phone, chat, and email while maintaining accurate documentation in Salesforce.
Key responsibilities
- Process and respond to customer requests through various communication channels in a high-volume environment
- Document all interactions thoroughly in the CRM system and manage open case lists for follow-up
- Deliver a superior customer experience by communicating positively and empathetically while effectively troubleshooting technical issues
Required qualifications
- High school diploma or GED
- Experience in a call center environment working directly with end-user customers preferred
- Technical experience with Internet navigation and applications such as Microsoft Office Suite and Google Suite
- Familiarity with multiple operating systems including Windows, Mac, and Chromebook
- Proven ability to document customer issues in a CRM system like Salesforce
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 39,452 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
