Technical Support Specialist
Job Summary
To support a growing client base in the construction industry, the full-time Technical Support Specialist will manage frontline client inquiries, troubleshoot issues, and enhance support operations while working remotely across Pacific, Midwest, and Central time zones.
Key responsibilities
- Respond to inbound client questions through live messaging, tickets, and video calls with speed and clarity
- Take ownership of issues from initial response to resolution, consistently meeting service level agreements
- Collaborate with cross-functional teams to improve support operations and drive product adoption
Required qualifications
- 2+ years of experience in construction, construction-tech, or HVAC/Mechanical Contracting
- Strong troubleshooting skills with web-based software products
- Ability to communicate technical concepts to both technical and non-technical users
- Highly organized and responsive, thriving in fast-paced environments
- Experience with support tools such as Zendesk, Intercom, or similar platforms is a plus
Complete Job Description
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