Technical Support Specialist
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To support a growing global customer base, the full-time Technical Support Specialist will serve as a primary contact for customers, providing expert assistance with spend management solutions while collaborating with support teams to diagnose and resolve complex issues remotely.
Key responsibilities
- Act as the daily point of contact for customers, coordinating with level 2 and level 3 support teams
- Diagnose and take ownership of complex technical or functional problems, proposing improvements to backend processes and support tools
- Write and validate expert articles, manage multiple tasks with urgency, and ensure proper prioritization and time management
Required qualifications
- A technical degree or equivalent experience, ideally in information technology
- Experience in a service-oriented company, such as a software integrator, SaaS company, or CRM/call center
- Proficiency in Excel, including advanced features like pivot tables
- Experience with API management and data import/export processing
- Fluency in English is mandatory
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 39,452 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
