Technical Support Specialist
Job Summary
Providing high-quality technical support in a remote environment, the full-time Technical Support Specialist will resolve client issues through various communication channels while ensuring customer satisfaction and success with the Absorb platform.
Key responsibilities
- Resolve client issues via phone, chat, and email in a fast-paced environment
- Conduct investigations and provide clear communication to clients regarding issue statuses and resolutions
- Document technical issues extensively and manage customer expectations on response times
Required qualifications
- 3+ years of experience in a technical support position, preferably in a SaaS environment
- Basic understanding of core web components
- Proven time-management capabilities
- Ability to explain technical concepts in simple terms
- Experience in client-facing roles such as customer service
Complete Job Description
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