Technical Support Specialist
Job Summary
Seeking an experienced Technical Support Specialist for a hybrid role focused on analyzing, designing, and implementing optimized HR processes using ServiceNow HR Service Delivery (HRSD), while collaborating with clients and internal teams to ensure alignment with HR best practices and compliance requirements.
Key Responsibilities
- Lead client workshops to gather HR requirements and objectives
- Analyze current-state HR processes and define future-state solutions using ServiceNow HRSD
- Collaborate with ServiceNow developers to translate functional requirements into user stories and test cases
Required Qualifications
- Bachelor's degree in Human Resources, Business, Information Systems, or related field
- 8-10 years of HR experience with strong knowledge of HR service delivery models
- 4+ years of experience implementing or working with ServiceNow HRSD
- Strong understanding of HR Case Management and HR data privacy and compliance
- Proven experience in HR process design, optimization, and change enablement
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,019 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
